Privacy Policy

Amara's Care

Last updated: 8 November 2026

1. Introduction

Amara's Care respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Amara's Care collects, uses, stores, discloses and protects personal information when you visit our website, enquire about our services or receive disability support services from us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

2. Information We Collect

We may collect personal information including:

  • Your name and contact details.

  • Your email address and telephone number.

  • Your suburb or general location.

  • Information about the disability support services you are enquiring about.

  • Information necessary to arrange, coordinate or deliver support services.

  • Information you voluntarily provide through our website enquiry form, email or telephone.

  • Information relating to service agreements, bookings, invoices and payments.

Where necessary for providing disability support, we may also collect sensitive information, including health information, disability-related information and information about your support needs.

We only collect information that is reasonably necessary for our business activities and service delivery.

3. How We Collect Information

We may collect information:

  • Directly from you.

  • Through our website enquiry form.

  • Through email or telephone communication.

  • During service planning and support delivery.

  • From authorised representatives, support coordinators or other service providers where appropriate and authorised.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries.

  • Determine whether our services meet your support needs.

  • Arrange and deliver disability support services.

  • Communicate with participants and authorised representatives.

  • Prepare service agreements and invoices.

  • Coordinate services with relevant providers.

  • Meet legal, regulatory and NDIS-related obligations.

  • Manage complaints, incidents and feedback.

  • Improve our services and website.

We will not use your information for unrelated purposes unless permitted or required by law.

5. Disclosure of Information

We may disclose personal information where necessary to provide services or meet our legal obligations.

This may include disclosure to:

  • Support coordinators.

  • Plan managers.

  • Other disability support providers.

  • Healthcare professionals.

  • Authorised representatives.

  • Government agencies and regulators.

  • Service providers assisting with our business operations.

We will only disclose information where appropriate, authorised or otherwise permitted or required by law.

6. Sensitive and Health Information

Amara's Care recognises that disability-related and health information is sensitive and requires additional protection.

We will take reasonable steps to ensure that sensitive information is collected, used and disclosed appropriately.

Where consent is required, we will seek consent before collecting or using sensitive information.

7. Website Enquiries

Our website enquiry form allows visitors to contact Amara's Care about disability support services.

Information submitted through the form may be used to respond to your enquiry and determine the services you are seeking.

Please do not submit emergency information, passwords, financial account details or unnecessary medical information through the website.

Website enquiries are not monitored as an emergency service.

8. Storage and Security

Amara's Care takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically or in physical records.

We take reasonable steps to ensure that information is accessible only to authorised persons who need it for their work.

9. Access and Correction

You may request access to personal information we hold about you.

You may also request that inaccurate, incomplete or outdated information be corrected.

We will respond to requests in accordance with applicable privacy laws.

10. Privacy Complaints

If you have a concern about how Amara's Care has handled your personal information, you may contact us directly.

We will review your complaint and work towards resolving the matter.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner where applicable.

11. Third-Party Services

Our website may use third-party services, including website hosting, email and enquiry form providers.

These services may process information on our behalf.

We take reasonable steps to ensure that personal information handled by third parties is appropriately protected.

12. Website Cookies

Our website or hosting provider may use cookies or similar technologies to improve website functionality and understand how visitors use our website.

You may be able to manage cookies through your browser settings.

13. Changes to This Privacy Policy

Amara's Care may update this Privacy Policy from time to time.

Any updated version will be published on our website.

14. Contact Information

Amara's Care

Website: https://www.amarascare.com.au

Email: maria@amarascare.com.au

Phone: 0451 167 010

Location: Springfield Lakes, Queensland 4300

For privacy enquiries, access requests or complaints, please contact us using the details above.