Terms of Service

Amara's Care

Last updated: 8 November 2026

1. About Amara's Care

Amara's Care provides personalised disability support services to individuals with disability across Ipswich, Springfield and surrounding areas in Queensland.

Our services are designed to support participants with their individual goals, independence, community participation and daily living needs.

2. Services Provided

Services may include:

  • Assistance with daily living and personal care

  • Community access and participation

  • Domestic assistance

  • Support with appointments

  • Individualised disability support

Services are provided according to the participant's individual needs, agreed arrangements and applicable funding requirements.

3. Participant Responsibilities

Participants are expected to:

  • Provide accurate information about their support needs.

  • Communicate any changes to their circumstances.

  • Treat support workers respectfully.

  • Provide a safe environment for support delivery.

  • Inform Amara's Care of relevant risks, health changes or support requirements.

4. Bookings and Cancellations

Bookings and cancellation arrangements will be discussed and agreed upon with participants before services commence.

Any cancellation fees will only be applied where permitted under applicable NDIS rules, the participant's funding arrangements and the agreed service agreement.

5. Payments and NDIS Funding

Services may be funded through applicable NDIS funding arrangements or private payment.

Participants are responsible for ensuring that appropriate funding is available and that services are agreed upon before commencement.

Amara's Care will communicate applicable charges and payment arrangements before services are provided.

6. Privacy and Confidentiality

Amara's Care respects the privacy and confidentiality of participants.

Personal information will be collected, stored, used and disclosed in accordance with applicable Australian privacy laws and our Privacy Policy.

7. Complaints and Feedback

Participants have the right to provide feedback or make a complaint without fear of discrimination or negative consequences.

Complaints can be made directly to Amara's Care.

Participants may also contact the NDIS Quality and Safeguards Commission where applicable.

8. Changes to Services

Changes to agreed services, bookings or support arrangements will be communicated and discussed with participants.

Any significant changes will be documented where appropriate.

9. Contact Information

Amara's Care

Website: https://www.amarascare.com.au

Email: maria@amarascare.com.au

For questions regarding these Terms of Service, please contact us directly.